Refund policy

Return & Refund Policy – ZapVibe

At ZapVibe, your satisfaction is our priority. Please read our return policy carefully.

Return Window We offer a 7-day return policy from the date of delivery. To be eligible, the item must be unused, in original packaging, with all tags intact.

How to Request a Return Email us at zapvibe.store@gmail.com with:

• Your order number
• Reason for return
• Clear photos of the product

We will respond within 24-48 hours.

"To initiate a return, please contact us at zapvibe.store@gmail.com and we will provide return instructions."

Non-Returnable Items

• Used or damaged products
• Products without original packaging
• Personal care or hygiene products
• Sale items

Refunds Once return is received and inspected, refund will be processed within 5-7 business days to your original payment method.

Damaged or Wrong Item If you receive a damaged or wrong product, contact us immediately at zapvibe.store@gmail.com with photos. We will replace or refund at no extra cost.

Exchange We currently do not offer direct exchanges. Please return the item and place a new order.